Privacy Policy

• Order details: your name, email address, languages, page count, delivery choice and any notes.
• Documents: the files you upload for translation and the translations we produce.
• Payment information: handled entirely by Stripe. We receive confirmation of payment and the amount, but never your full card number.
• Shipping address, if you choose physical delivery.
• Basic technical data (such as IP address and browser type) recorded by our hosting providers for security.

Only to provide and support your order: translating and certifying documents, mailing printed copies if requested, sending you order updates and receipts, handling refunds, and meeting legal and accounting obligations. We do not sell your personal information or use your documents for advertising or to train AI models.

To work faster, we may use an AI model (Claude, by Anthropic) to prepare a first draft of your translation. Every draft is checked line by line and certified by a human translator before delivery. Anthropic processes the documents only to produce the draft and does not use them to train its models.

• The translator working on your order — under confidentiality obligations.
• Service providers that run our business: Stripe (payments), Supabase (secure database and file storage), Vercel (website hosting), Anthropic (AI-assisted draft translation) and our email provider.
• Carriers such as USPS or FedEx, if you choose mailed delivery.
• Authorities, only when required by law.

Uploaded documents are stored in private, encrypted storage that is not publicly accessible. Access is limited to staff and translators who need it for your order, and all connections to our website are encrypted (HTTPS).

We keep your documents and translations for as long as needed to deliver your order and honor our 30-day accuracy guarantee, and order and payment records for as long as required for accounting and tax purposes. You can ask us to delete your documents sooner at any time.

You can ask us to access, correct or delete your personal information, or to explain how we use it. California residents have these rights under the CCPA, and we do not sell or share personal information for cross-context behavioral advertising. We will not treat you differently for exercising your rights.

Our service is not directed to children under 13. A parent or guardian should place orders for a minor's documents.

To make a request or ask a question, email support@ppstranslate.com.