Refund Policy

If you cancel your order before a translator has started working on it, we refund 100% of what you paid. Email us at support@ppstranslate.com with your order reference as soon as possible — rush orders (6 and 12 hours) usually start within minutes of payment.

Once translation has begun, we can refund the portion of the order that has not yet been worked on. Completed translation work is not refundable, but it is covered by our accuracy guarantee below.

• If you find a translation error, tell us within 30 days of delivery and we will correct it free of charge.
• If USCIS or another authority rejects a certified translation because of an error or omission on our part, we will correct it free of charge or, if we cannot, refund the translation fee for that document.
• Corrections cover our mistakes. Changes to the source document, or requests to change spelling that differs from the source, may be billed as a new order.

Fees for mailed printed copies are refundable until the package has been handed to the carrier. After that, they cannot be refunded because the cost has already been incurred. We are not responsible for carrier delays once a package has shipped, but we will help you track it. We do not offer notarization.

Prices are per page of up to 250 words. If your document turns out to be shorter than the number of pages you paid for, we refund the difference. If it is longer, we will contact you before doing additional work.

Refunds go back to the original payment method through our payment processor, Stripe. They are issued within 2 business days of approval and usually appear on your statement within 5–10 business days, depending on your bank.

Questions about a refund? Email support@ppstranslate.com. See also our Terms of Service.